Personal data policy.

The controller of the personal data collected through this website and during your stay is the owner of Casa Mare.

Controller

PENDIENTE_TITULAR

ID / Tax number

PENDIENTE_DOCUMENTO

Address

VistaMare building, third floor, La Boquilla, Cartagena de Indias, Bolívar, Colombia

Contact channel

PENDIENTE_EMAIL

WhatsApp

PENDIENTE_TELEFONO

This policy complies with Law 1581 of 2012, Decree 1074 of 2015 (which consolidated Decree 1377 of 2013) and article 15 of the Colombian Constitution, on the right of habeas data.

The supervisory authority is the Personal Data Protection Delegature of the Superintendency of Industry and Commerce.

We only ask for what is needed to answer an enquiry and to provide the accommodation in line with tourism regulations.

• Handling availability enquiries and managing the booking.
• Registering guests with the Colombian tourism authorities, as current regulations require.
• Meeting accounting, tax and invoicing obligations.
• Sending practical information about the stay: arrival, smart lock, shared-area hours.
• Handling requests, complaints and claims.

We do not use the data for advertising or profiling, and no commercial communications are sent unless the data owner expressly and separately authorises it.

Law 1581 of 2012 requires the data owner's prior, express and informed authorisation to process their data. By sending us a WhatsApp or email message with the details of the enquiry, the data owner authorises processing for the purposes described in this policy.

Processing the ID document for guest registration does not depend on that authorisation: it responds to a legal obligation under tourism regulations, and without it the accommodation cannot be provided.

The authorisation may be revoked at any time by writing to the contact channel, except for what the law requires us to keep.

As the owner of the data, Colombian law grants you these rights:

• To know, update and correct your personal data.
• To request proof of the authorisation you gave, except where the law does not require it.
• To be informed about the use made of your data.
• To file complaints with the Superintendency of Industry and Commerce for breaches of Law 1581 of 2012.
• To revoke your authorisation and request deletion of the data when there is no legal duty to keep it.
• To access, free of charge, the data that has been processed.

Simply write to the contact channel stating your name, the reason for the request and a copy of your ID document to prove ownership.

Enquiries are answered within a maximum of ten (10) business days, extendable by five (5) more if they cannot be resolved sooner. Claims are answered within a maximum of fifteen (15) business days, extendable by eight (8) more, under articles 14 and 15 of Law 1581 of 2012.

Contact channel

PENDIENTE_EMAIL

Enquiry deadline

10 business days (+5)

Claim deadline

15 business days (+8)

Data from an enquiry that does not become a booking is kept for the duration of the conversation and deleted afterwards. Data from a stay is kept for the periods required by Colombian tourism and tax regulations.

Data is disclosed only to tourism and tax authorities when the law requires it, and to the providers needed to deliver the service (for example, accounting or the payment gateway once contracted). It is never sold or transferred for commercial purposes.

Reasonable measures are applied to prevent unauthorised access, loss or alteration of the data: restricted access to conversations, copies of documents kept only as long as necessary, and secure deletion once the registration obligation has been met.

This policy is effective from its publication and replaces any earlier version. Databases will be kept for as long as necessary for the purposes described and to comply with applicable legal obligations.

Any significant change will be published on this same page, with its update date.